Reference

jala12 Privacy Policy for Your Account Data

At jala12, our Privacy Policy explains how we handle your account details, device signals and wallet records before you open the lobby.

Account recordsWallet referencesPolicy access

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How Our Privacy Policy Covers Payments

jala12 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Privacy Policy covers the details needed to create, verify and maintain your account, including contact details, phone verification results, login events and payment references. When you choose DANA, OVO, GoPay or QRIS, we may keep the transaction reference, status and related account identifier so we

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can match a receipt or investigate a stalled wallet update. Bank transfer and virtual account records are handled for the same account and reconciliation purpose. We use device and connection details to detect unusual access, keep sessions working and investigate account requests. We do not describe
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these records as a general profile of you; each data use has a stated operational purpose. You can request access, correction or deletion through the account support route where local law permits. If a legal, security or payment record must be retained, we explain that limitation
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when responding to your request.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

POLICY HELP ROUTES

Get Privacy Policy Help Beside Your Account

A clear support route helps when a Privacy Policy question concerns a login, wallet reference or account correction.

Access request Use the support link after login to ask what account details we hold. Include your registered phone or email so we can match the request before discussing any personal record.

Wallet record query For a DANA, OVO, GoPay or QRIS reference, send the receipt number and account identifier through support. We use those fields to check status without requesting your wallet password.

Correction path If your phone, email or account detail is inaccurate, ask for a correction through the signed-in support route. We may complete phone verification before changing information tied to account access.

DATA HANDLING PRACTICE

Inside jala12 Policy And Account Controls

We keep the Privacy Policy practical by linking each data category to an account task: access, payment matching, security or support.

Account security

Phone verification comes before account access, and login events may be recorded to identify unusual entry patterns. We use these records to protect the account and examine a security request.

Cookie choices

Cookies and similar session signals can keep your login path working and help identify repeat access. Your browser controls can limit them, although some account functions may then require another sign-in.

Device details

On mobile or desktop, we may process device type, browser and connection details linked to a session. This supports access checks and helps us separate a genuine login from an unusual request.

Retention purpose

We retain account, payment and security records only for the operational, legal or dispute purpose described in the Privacy Policy. A deletion request may be limited where a record still serves that purpose.

Who handles requests

Our account support team receives Privacy Policy requests through the signed-in support route. We may ask for a matching account detail before sharing, correcting or removing personal records.

Policy changes

When the Privacy Policy changes, we update the policy page and identify the affected handling area. Check the page before opening an account or changing a wallet connected to your account.

Privacy Policy Questions About jala12

These Privacy Policy answers address the requests you are most likely to make before opening an account or connecting a local wallet. We keep the same account route for questions about personal records, cookies, device access and payment references. Where local law permits, you can ask us to review the data connected to your account.

The jala12 Privacy Policy covers account details, phone verification, login and device signals, cookies, payment references, support requests, retention and the steps available for access or correction.

We keep the transaction reference, status and matching account identifier so we can reconcile a DANA or QRIS payment, confirm a receipt and investigate a wallet status question.

Yes. Sign in, open the account support route and request access to your personal records. Include your registered phone or email so we can verify the account before responding.

Send a correction request through signed-in support and identify the inaccurate phone, email or account field. We may complete phone verification before changing details used for account access.

Yes. It explains that session cookies and related signals can keep the mobile login path working. You can adjust browser controls, though restricting cookies may require another sign-in.

Retention depends on the purpose: account access, payment matching, security or a legal dispute. We remove or restrict records when that purpose ends, subject to limits described in the policy.

You can request deletion through signed-in support where local law permits. We may retain a payment, security or legal record when the Privacy Policy explains why that record is still required.

jala12 Privacy Policy for Your Account Data

Get Privacy Policy Help Beside Your Account

Inside jala12 Policy And Account Controls

Account security

Cookie choices

Device details

Retention purpose

Who handles requests

Policy changes

Privacy Policy Questions About jala12

01 What does the jala12 Privacy Policy cover?

02 Why does jala12 keep DANA or QRIS details?

03 Can I ask for my jala12 data?

04 How do I correct details under the Privacy Policy?

05 Does the Privacy Policy explain cookies on mobile?

06 How long does jala12 retain account records?

07 Can I request deletion of my jala12 account data?

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